For Clients

Our service is changing as we go through the COVID-19 stages. For the latest information on how to request a parcel see the Home page or For Clients. Note that there is no "walk-up" service now.

COVID-19 Update

Need a food parcel?

Please email

 If you can’t email, please phone 04-568-7392

Make sure you include:

Your name

Phone number

Address and suburb

Number of adults and children

 Tell us whether you’re coming by public transport or car.

The person requesting must be the person collecting the parcel and must show their driver's licence or other ID

No ID – No parcel.

 We will tell you when your parcel is ready.

The support we are giving has to be contactless i.e. you must request a parcel as above, you will not be able to just walk up to our premises and request one as you may have done in the past.

Please Don't use Facebook Messenger to request a parcel


Getting a food parcel in normal times - NOTE THAT THIS IS NOW SUSPENDED DURING THE PANDEMIC

First visit

  • All clients with ID will get a food parcel on their first visit, enough to feed the household for a week. (This includes clients who are receiving food assistance from the Salvation Army but only on this first visit.)
  • Clients will be informed that to receive a parcel on subsequent visits they must provide proof of address and a copy of a budget and/or bank statement.

Clients will be asked to sign a privacy waiver which will allow the Foodbank to share details with another key support agency if necessary. Key client details are entered into a secure and confidential database for reference on subsequent visits. The dates of all visits are also recorded. Where additional assistance for the client is deemed to be required and appropriate this is discussed with the client prior to communication with the other support agencies.

Food parcels are provided to households. When two or more people are living together in one household, clients are given one parcel for all the people in that household, not individual parcels for each person. The amount of assistance provided depends on the circumstances of the household.  

Further Support

After 3 parcels clients will be turned down if they have still not provided the information requested or shown proof that all Work and Income entitlements have been used

Where clients have been referred to other support agencies their cooperation with that agency will also have a bearing on the extent of food assistance that they can receive from the Foodbank. Clients must demonstrate that they themselves are serious about changing the circumstances which initially brought them to the Foodbank.

Maximum support

15 parcels a year is the established general maximum support we provide. However:

  • the Client Manager has the discretion to exceed this where appropriate and
  • where there is suspected abuse of our service the maximum will be much less.

See What We Do for example of clients we support.

Please bring your own bags where possible. It will help us and the environment.

Connect with us

Our Location

27B Dudley Street, Hutt Central, Lower Hutt 5010, Wellington
Phone: 04-568-7392